Job Objective

Essential Duties 

• Provide the highest quality of service to the customer at all times.
• Greeting and register guests and provide room assignments accommodating special requests whenever possible. Assist in pre-registration and blocking of registrations.
• Have working knowledge of reservations and procedures, take reservations, and know cancellation procedures.
• Manage guest check-ins and checkouts efficiently and in a friendly and professional manner.
• Ensure that all cash, check and miscellaneous departments are in balance at the end of each shift. Utilize proper cash handling procedures in accordance with company policies. 
• Keep Housekeeping informed of any special requests, late checkouts and special need areas in the hotel.
• Receive and transmit mail, phone, and written messages for guests.
• Answer inquiries pertaining to hotel services, shopping, dining entertainment and travel directions.
• Post room charges, food & beverage charges, phone charges, compute guest bills (individual, group masters, and city ledger accounts) using PMS, collect payment and make change for hotel guests following all cash handling procedures as required by company policy.
• Keep the Front Desk area neat, clean, and free of safety hazards.
• Have knowledge of hotel property, hotel staff, and hotel services with hours of operation; room locations, types of rooms and rooms selling strategies; hotel rates and discounts and how to oversee each; and hotel credit and check cashing policies and procedures.
• Be knowledgeable of the Brand loyalty programs and their benefits and current promotions being offered.
• Responsible for proper telephone etiquette.
• Develop a thorough knowledge of Emergency procedures.
• Other duties as assigned by the supervisor.